Help centre

Orders

Every order gets a reference beginning SMX and a confirmation email the moment it is placed. Track progress under Orders in your account.

• Changes and cancellations are possible until the order is marked as shipped
• To change an address after dispatch, email info@samrux.com with the order reference
• Missing a confirmation email? Check spam, then ask us to resend it

Shipping

Orders are dispatched within 48 hours, Monday to Friday. Shipping is free over ₮75 and ₮9.95 below that.

• Domestic delivery: two to four working days once dispatched
• International delivery: five to nine working days
• Every parcel is tracked; the number appears on the order as soon as it exists

Returns and refunds

Thirty days from delivery, unused and in its original packing. We cover return postage on the first exchange of any order.

Refunds are issued to the original payment method within five working days of the parcel reaching us.

Warranty

We administer warranty claims ourselves rather than passing you to the manufacturer. Cover runs from 12 months on Lite configurations to 60 months on Max.

Your account

• Reset a forgotten password from the sign-in page; links last one hour
• Verify your email address to switch on delivery notifications
• Changing your password signs out every other device immediately
• To close an account and erase its data, email contact@samrux.com