Return policy

The window

You have 30 days from the delivery date to start a return. Products should be unused and in their original packaging wherever possible.

Faulty goods are separate: those are covered by the warranty for the product's department and are not limited to the return window.

How to return something

• Open the order under Orders in your account and choose Return
• Or email info@samrux.com with the order reference and what you are sending back
• Choose a reason — incorrect and defective items get a prepaid label automatically
• Once the return is approved, your refund reaches the original payment method within 5–10 business days

Who pays return shipping

Incorrect or defective products, and anything not as described, ship back at our cost — we send a prepaid label.

A change of mind is returned at your own cost. There is no restocking fee either way.

• Arrived damaged or defective — free return shipping
• Wrong item sent — free return shipping
• Not as described — free return shipping
• Changed my mind — return shipping at your cost
• Found a better price — return shipping at your cost
• No longer needed — return shipping at your cost

What cannot be returned

The following are non-returnable unless they arrive defective. Defective goods are always covered, whatever the category.

• Personalised and made-to-order — Made specifically for you, so it cannot be resold.
• Digital products — Delivered instantly and cannot be returned once accessed.
• Hygiene and personal care — Cannot be resold once the hygiene seal is broken.
• Final sale — Marked final sale at the point of purchase.
• Perishable food — Food safety rules prevent resale once it has left us.

Marketplace orders

SAMRUX is a marketplace, so an order may contain products from several independent sellers. The return policy is identical whoever sold it: the marketplace guarantees it, not the individual seller.

Return each seller's items in their own parcel using the label supplied for it. Refunds are issued per seller as each return is received.

Refunds

Refunds always go back to the original payment method. We cannot refund to a different card, account or wallet.

There is no restocking fee. If a discount or coupon was applied to the order, the refund is calculated on what you actually paid.

Contact

SAMRUX LLC, 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States.

Email info@samrux.com or call +1 (840) 206-4262. Support operates on America/New_York business hours.