Warranty

The schedule

Every product inherits the warranty for the department it is filed in. It is shown on the product page, in the buy panel and on your invoice.

• 12-month warranty — Electronics, Computers & Accessories, Sports & Outdoors, Office Products, Automotive, Tools & Home Improvement
• 6-month warranty — Mobile Phones & Accessories, Home & Kitchen, Pet Supplies, Baby Products, Toys & Games
• Replacement if defective on arrival — Beauty & Personal Care
• Covered by the return policy — Fashion
• No warranty — Grocery & Gourmet Food

12-month warranty

Covered by a 12-month manufacturer warranty against defects in materials and workmanship, starting on the delivery date.

• Electronics
• Computers & Accessories
• Sports & Outdoors
• Office Products
• Automotive
• Tools & Home Improvement

6-month warranty

Covered by a 6-month manufacturer warranty against defects in materials and workmanship, starting on the delivery date.

• Mobile Phones & Accessories
• Home & Kitchen
• Pet Supplies
• Baby Products
• Toys & Games

Replacement if defective on arrival

Replaced free of charge if it arrives defective. Report it within 30 days of delivery and we ship a replacement at no cost.

• Beauty & Personal Care

Covered by the return policy

No separate warranty applies. The 30-day return policy is the cover: send it back within 30 days of delivery for a refund or exchange.

• Fashion

No warranty

Perishable goods carry no warranty. Anything that arrives damaged, spoiled or past date is refunded in full.

• Grocery & Gourmet Food

What a warranty covers

Defects in materials and workmanship under normal use. Cover starts on the delivery date, not the order date.

• Manufacturing faults that appear in normal use
• Components that fail before the end of the cover period
• Anything that arrives already defective, whatever the department

What it does not cover

• Accidental damage, misuse or unauthorised modification
• Normal wear — worn soles, faded fabric, depleted consumables
• Batteries and other consumable parts beyond their rated life
• Damage from using the product outside its stated purpose

Making a claim

• Open the order under Orders in your account and choose the product
• Or email info@samrux.com with the order reference and a photograph
• We assess the claim ourselves — you do not need to contact the manufacturer
• Approved claims are repaired, replaced or refunded, in that order of preference

Warranty and the return policy

The two are separate. The return policy gives you 30 days to change your mind on an eligible product. The warranty covers faults for its whole period, which is usually much longer.

Fashion is covered by the return policy alone. Grocery carries no warranty, but anything that arrives spoiled, damaged or past date is refunded in full.

Marketplace sellers

The warranty is the marketplace's promise, made on the seller's behalf. It is identical whoever listed the product, and a seller cannot shorten it.

SAMRUX LLC, 7901 4TH ST N, STE 300, St. Petersburg, FL 33702. +1 (840) 206-4262.